Privacy Policy | Arcade District

Introduction

Welcome to Arcade District. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and gaming facilities, and tell you about your privacy rights and how the law protects you.

This privacy policy aims to give you information on how Arcade District collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our services, purchase a membership, participate in tournaments, or use our facilities.

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, date of birth.
Contact Data includes billing address, email address, and telephone numbers.
Financial Data includes payment card details (securely processed through our payment processors).
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your gaming preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services, including time spent on gaming stations and games played.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Sign up for our services or create an account
Subscribe to our newsletters or publications
Request marketing to be sent to you
Enter a competition, tournament or promotion
Give us feedback or contact us

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

To register you as a new customer - Identity, Contact
To process and deliver your order - Identity, Contact, Financial, Transaction, Marketing and Communications
To manage our relationship with you - Identity, Contact, Profile, Marketing and Communications
To enable you to participate in tournaments or competitions - Identity, Contact, Profile
To administer and protect our business and this website - Identity, Contact, Technical
To deliver relevant website content and advertisements to you - Identity, Contact, Profile, Usage, Marketing and Communications, Technical
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences - Technical, Usage

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Arcade District
300 Swanston Street
Melbourne, VIC 3000
Australia

Email: [email protected]

Phone: +61 3 9888 5566